BV House

Terms & Conditions

The contract between you and BonVivant Membership S.L. for the BV House membership.

1. Parties

These terms (the "Terms") form a binding contract between you ("Member" / "Applicant") and BonVivant Membership S.L., a Spanish private limited company with CIF B75677310 and registered office at Calle Nilo 20, Estepona, Málaga 29680, Spain ("BV House", "we", "us").

2. The service

BV House operates a private members' club, hotel, sanctuary and digital companion app on the Costa del Sol. By submitting an application or using the website / app, you accept these Terms, our Privacy Policy and our House Rules (Code of Conduct).

3. Application & admission

  • Applicants must be 18 years or older.
  • Submitting an application does not guarantee admission. The membership committee reviews each application and reserves absolute discretion to approve or decline.
  • You must provide accurate, complete information. Material misrepresentation is grounds for revocation of membership at any time without refund.
  • A card is collected at the application stage and tokenised by Stripe. We do not charge your card unless and until your application is approved.

4. Tiers, fees & renewal

  • Each membership tier carries an annual fee and, where applicable, a one-off registration fee. The amounts in force at the time of approval will be charged on approval and are itemised on your Stripe invoice.
  • Memberships auto-renew on the anniversary date. We charge the saved card and email a receipt. You may turn auto-renewal off in app settings up to the renewal date.
  • If a renewal payment fails, the membership moves to past_due. You have 14 days to update your card before access is suspended.
  • Annual fees are non-refundable except where required by Spanish consumer law (cooling-off period of 14 days from approval, applies only where the service has not yet been substantially performed).

5. Credits & in-house spend

Each tier includes an annual credit allowance shown at sign-up. Credits are valid for one membership year, do not roll over, and are non-transferable and non-refundable. Spend at the restaurant, bar, spa and hotel rooms draws against your credit balance first; any remainder is billed to your card on file via Mews.

6. Bookings, cancellations & no-shows

  • Workpods, classes and event RSVPs may be cancelled free of charge up to two hours before the start time.
  • Repeat no-shows (three within a 30-day window) may result in temporary booking suspension, at our discretion.
  • Hotel reservations follow the cancellation terms presented at the time of booking via Mews.

7. Conduct

Members agree to abide by the House Rules. We reserve the right to revoke membership for serious or repeated breaches, including breaches of the no-photography rule, misrepresentation of guest status, or behaviour that compromises the safety or comfort of other members and staff. No refund is owed where membership is revoked for cause.

8. Guests

Members are responsible for their guests at all times. Day-pass and party-cap allowances depend on tier (see your dashboard). Guests must be accompanied by their host throughout the visit and are bound by the House Rules.

9. The app, butler & AI

The in-app Butler uses AI (Anthropic Claude) to assist with bookings, orders and questions. Replies are generated, can be wrong, and should not be relied on as professional advice. For treatments, dietary needs, allergies or medical considerations, always confirm with reception. Messages you send through the Butler are processed by Anthropic to generate replies — see the Privacy Policy for detail.

10. Liability

To the fullest extent permitted by Spanish law, BV House's liability is limited to the amount you have paid in fees in the twelve months preceding the event giving rise to the claim. Nothing in these Terms excludes liability for fraud, gross negligence or wilful misconduct, nor any liability that cannot be excluded under mandatory law.

11. Termination

You may terminate your membership at any time from app settings; access continues until the end of the current membership year. We may terminate for material breach (including under §7) with notice or immediately for serious cause. Upon termination, your data is retained per the Privacy Policy.

12. Governing law & disputes

These Terms are governed by the laws of Spain. Any dispute that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the Courts of Málaga, save where Spanish consumer law grants you the right to bring proceedings in your place of residence.

13. Changes

We may update these Terms from time to time. Material changes are notified to active members by email or in-app notice with at least 30 days' notice; continued use after the effective date constitutes acceptance. The current version is dated 2026-05-04.

14. Contact

Questions about these Terms? Write to hello@bvhouse.co.